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Privacy Policy

This Privacy Policy, which was last updated on 24/05/2018, sets out the data processing practices carried out by Netgame Casino.

Our Policy explains how we use your personal data, whether you are just visiting, making a deposit or playing one of our games.

Please note, that original language of this Policy is English. To the extent a translated version conflicts with the English version, the English version controls.

Collected Information

We collect your information which is submitted directly by the you, such as: phone number; full name; e-mail address; home address; date of birth; payment means (e.g. credit card number); and other financial information that we may need in order to provide our Services. We also collect Personal Information from your device (e.g. geolocation data, IP address) and information on your activity on the Services (e.g. pages viewed, online browsing, clicks, actions, etc.).

Also collected information may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time and the domain name of the website from which you linked to the Services; etc.), in order to enhance the functionality of our Services.

How Do We Use It

The information we collect is used for the following purposes:

  • To set up your account and to provide our Services (e.g. send out cash-out checks, process your payments; etc.).
  • To identify and authenticate your access to certain features.
  • To communicate with you and to keep you informed of our latest updates.
  • To market our website and products or those of any of our business partners and affiliates.
  • To serve you advertisements.
  • To perform a research or to conduct anonymous analytics in order to improve and customize our Services to your needs and interests.
  • To support and troubleshoot our Services and to respond to your queries.
  • To investigate violations and enforce our policies.
  • To audit certain elements of our business practices.

How We Collect Information

Collecting Information about you, from you

Netgame Casino collects personal information about you whenever you use our services. Some of it you provide directly to us, for example, when you register an account or fund your account. Other information is collected during your interactions with us, such as the bets you place or online chats with our customer services team and through Cookies.

Collecting Information about you, from your device

We collect information from the devices you use when using Netgame Casino content, products and services. This includes but is not limited to the following: your IP address (a number that identifies a specific device on the internet and is required for your device to communicate with websites), hardware model, operating system and version number.

Collecting Information about you, from Cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. We also may obtain information about your general internet usage by using a cookies.

You are not obliged to accept a cookie from us or from any other website!

How long do we keep your information?

We hold your personal information only as long as we have a valid legal reason to do so, which includes providing you with the services you have requested, meeting our legal and regulatory obligations, resolving disputes and enforcing our agreements. When we no longer need it to fulfil the above requirements, we delete it securely or anonymize it.

Your Rights

You have the following rights in terms of your personal data we hold about you:

  • The right to be informed. Transparency in how we are using personal data. Hence, this detailed Privacy Policy.
  • The right of access. This enables you to e.g. receive a copy of the personal data we hold about you. Contact us directly to get it.
  • The right to rectification. Correction/Rectification of the personal data we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected/rectified. You can do it by your own in your Netgame Casino Casino profile.
  • The right to be forgotten. This enables you to ask us to erase your personal data where there is no good reason for us continuing to process it. Contact us directly for this. We ask that you to notice that stopping of processing and keeping this information will mean the closure of your personal account on Netgame Casino.


We may use your Personal Information, such as your name, email address, telephone number, etc. for the purpose of providing you with promotional materials, concerning our Services as well, products, services website and applications. We provide our users the opportunity to refuse receiving newsletters from Netgame Casino by SMS or e-mail.

Information Security

Netgame Casino guarantees, that personal data of our customers is strictly confidential and not shared with third parties.

Netgame Casino goes to great lengths to guarantee that your personal and financial information remains 100% secure and confidential. We employ industry standard security protocols (128-bit, SSL data encryption technology) to ensure that all transactions including deposits and withdrawals are carried out in a totally secure manner. This technology protects you from having your information intercepted by anyone other than Netgame Casino while it is being transmitted between you and Netgame Casino.